1. Eligibility
Returns are accepted only for damaged, spoiled, or incorrect products received.
2. Reporting Time
The customer must report the issue within 24 hours of delivery.
3. Proof Required
Clear photos/videos must be submitted as proof for the complaint.
4. Refund/Replacement
Refund will be processed within 3–7 business days
Or replacement will be provided based on product availability
5. Non-returnable items
Fresh vegetables
Fruits
Millets and grains opened from the original packing
Custom/ special orders
6. Farmer/Vendor Responsibility
The farmer/vendor must ensure quality packing and dispatch.
7. Platform Role
Buycrop.in will help resolve the dispute but is not directly responsible for product quality.